1. Introduction
Welcome to Surgery Suit Ltd ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://surgerysuit.com.

Please read this policy carefully. If you do not agree with any part of it, please do not access or use our site.

2. Information We Collect

We may collect and process the following types of information:
a. Personal Information You Provide:
When you fill out a contact form, make a purchase, create an account, subscribe to our newsletter, or contact us directly, we may collect:

• Name

• Email address

• Postal address

• Telephone number

• Payment details (processed securely through third-party payment processors)
   

b. Automatically Collected Information:
When you visit our website, we may automatically collect information such as:

• IP address

• Browser type and version

• Operating system

• Referring URLs and pages visited

• Date/time of access

This information helps us improve website performance and user experience.

3. Legal Basis for Processing
We only process your personal data where a lawful basis applies, including:

• Consent – for example, when you opt in to receive marketing emails.

• Contract – to process and deliver your orders or respond to service requests.

• Legal obligation – when required to comply with applicable laws (e.g., tax or accounting obligations).

• Legitimate interests – to improve our products, services, and website, provided your rights are not overridden.
   

4. How We Use Your Information
We may use your information to:

• Provide, operate, and maintain our website and services.

• Process and fulfil your orders.

• Communicate with you, including responding to enquiries or support requests.

• Send newsletters or marketing emails (where you have consented).

• Analyse website usage and improve performance.

• Detect and prevent fraud or security incidents.

• Comply with legal obligations.

You can opt out of marketing communications at any time by clicking “unsubscribe” or contacting us directly.

5. Disclosure of Your Information
We do not sell or rent your personal data. However, we may share information with trusted third parties who help us operate our business, such as:

• Website hosting providers (e.g., Shopify, WordPress)

• Payment processors (e.g., Stripe, PayPal)

• Email marketing services (e.g., Mailchimp)

• Analytics providers (e.g., Google Analytics)

All third parties are required to handle your information securely and in accordance with applicable data protection laws.
We may also disclose your information when required by law or to protect our rights, property, or safety.

6. International Data Transfers
Some of our service providers may process your personal data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place — such as the use of Standard Contractual Clauses or reliance on adequacy decisions — to ensure your data remains protected.

7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
When data is no longer required, it is securely deleted or anonymised.

8. Data Security
We use appropriate technical and organisational measures to protect your data, including SSL encryption, access controls, and secure storage.
Your personal information is accessible only to authorised personnel who are required to keep it confidential.

9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content.
Types of cookies we use include:

• Essential cookies: Required for core site functionality (e.g., checkout).

• Analytics cookies: Help us understand how visitors use our website.

• Marketing cookies: Used to deliver relevant ads and measure effectiveness.

You can manage or disable cookies in your browser settings. For more details, please review our Cookie Policy.

10. Your Data Protection Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request erasure of your data (“right to be forgotten”).

• Object to processing based on legitimate interests or for direct marketing.

• Request restriction of processing.

• Request data portability to transfer your data to another provider.

• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint/

11. Children's Privacy
Our website and services are not directed at children under 13, and we do not knowingly collect personal data from them. If we become aware that a child under 13 has provided us with personal information, we will delete it promptly.

12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Any updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Surgery Suit Ltd
Email: support@surgerysuit.com
Registered Address: Unit 1 Baileys Hill, Wimborne St Giles, Dorset, BH21 5NE
ICO Registration Number: 00010142345